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  1. Dialytica Call QA

Failed

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Last updated 1 year ago

This page displays the failed calls.

  • Creation Date: Mentions the date and time when the record was created.

  • Agent: The agent who processed the call.

  • Department: The department name to which the agent belongs.

  • From Number: The number that was used to make the call.

  • Duration: The time period for which the call lasted.

  • Status: It is always Passed on this page.

  • Total Words: The number of words spoken during the call.

  • Actions: The Actions column includes View Call Details, Play Recording, Download Recording, Call Log, and Delete icons.

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