> For the complete documentation index, see [llms.txt](https://docs.dialytica.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dialytica.com/dialytica-call-qa/failed.md).

# Failed

This page displays the failed calls.

<figure><img src="https://3203659307-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBRPASvFM2jAkPF8mQuS7%2Fuploads%2FGD7Ser9Sj3o4bSn7uFZ4%2Fimage.png?alt=media&amp;token=4f7db866-56d2-4993-a171-01a7f557f32b" alt=""><figcaption></figcaption></figure>

* **Creation Date:** Mentions the date and time when the record was created.
* **Agent**: The agent who processed the call.
* **Department**: The department name to which the agent belongs.
* **From Number:** The number that was used to make the call.
* **Duration**: The time period for which the call lasted.
* **Status**: It is always Passed on this page.
* **Total Words:** The number of words spoken during the call.
* **Actions**: The Actions column includes View Call Details, Play Recording, Download Recording, Call Log, and Delete icons.