π₯Campaigns
This page displays the campaign details and allows you to edit, delete, or create campaigns.
Campaign Send Rate: Total send rate of active campaigns.
Total Active Campaigns: Number of campaigns that are currently active.
Total Paused Campaigns: Number of campaigns that are currently paused.
Campaigns Table: The table displays the following campaign details:
Campaign Types: Specifies the type of a campaign.
Name: Defines the campaign name.
Start Date: The date the campaign was created.
Status: Shows the current state of a campaign. This could be:
Out of hours: Calls won't be sent due to the hour selection being invalid for the current time.
Preprocessing: Data is being processed for calls to be sent out.
Pending: No action is being performed on the campaign.
Send Rate Per Hour: The number of calls the system will send an hour.
Total Contacts: The contacts associated with the campaign.
Pending Contacts: Contacts waiting to be added to a campaign.
Progress: Visualizes the campaign progress with a progress bar.
Actions: Options to perform different actions on the campaigns. These options include:
Delete Campaign: Click the Trashcan icon to delete a campaign. You will see a confirmation popup on the screen.
Duplicate Icon: This icon helps you copy the settings of a campaign to a new campaign.
View Campaign Stats: On this page, you can view the statistics about your campaigns.
Update Campaign Hours: Let you change the campaign's active hours. To not send on a date, you can set it to 00:00 to 00:00. Please note that all times are in American CST.
Edit Campaigns: The Pencil icons help you change an existing campaign. When click, the following form is displayed:
Here you can edit:
βΆ Name of the campaign
βΆ Number to forward the return calls.
βΆ Number to which the receiver will be routed after pressing the Opt In number.
βΆ Audio to be played for the call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).
βΆ Opt In number represents the number pressed if the user wants to opt in.
βΆ Opt In Recording plays when the receiver presses the Opt In number.
βΆ Opt Out Number is the number a user presses to opt out.
βΆ Opt Out recording plays when a user decides to opt out.
βΆ Drops Per Hour represent the number of calls to make per hour.
Campaign Stats: This page displays the demographic data for your campaigns.
Sent: Percentage of sent calls.
Pending: Percentage of pending calls.
DNC Calls: Calls made to DNC numbers.
Reset Count: The number of times the campaign has been reset.
Status: Shows if the campaign is currently playing or not.
Creation Date: Data on which the campaign was created.
Optout Count: Number of contacts who have opted out from receiving calls.
Optin Count: Number of contacts that have opted in to be transferred.
VM Count: Number of voicemails successfully left.
Contact Carrier Breakdown: Shows the percentage of calls and where they have landed, i.e., the end carrier through which they have been routed.
Contact Line Type Breakdown: Break down the different line types the calls have been sent to, i.e., landline, mobile number, and wireless.
Call Breakdown: Shows individual call details. Use filters to search the calls by disposition or date.
Export Call Breakdown: Download the call details in CSV format.
Destination Heatmap: Shows the percentage of where the sent calls have landed.
Opt In Heat Map: Shows the location from where people have opted in to receive calls.
Opt Out Heat Map: Locations from where people have opted out to receive calls.
Create Campaign: Create Campaign button displays the form to create a new campaign.
Select Campaign Type: Choose the type of the campaign from the list.
Campaign Name: Specify the campaign name.
Caller ID Forward: The number to which the callbacks will be forwarded.
Opt In Number: Number that a receiver will press to opt in.
Number To Transfer: The number to which the call will be transferred when a receiver opts in.
Opt Out Number: The number a receiver will press to opt out and be placed on the DNC list.
Survey Audio: Audio to be played when a recipient receives a call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).
Opt In Audio: Audio to be played when a receiver presses the opt in number. If you do not want to use audio, you can use silent 1-second audio such as "Please wait while your call is connected."
Opt Out Audio: This is the audio played when a recipient presses the opt out number, i.e., "You've been placed on our do not call list. Goodbye!"
Voicemail Enabled: If the voicemail is set to yes, the system will leave a message on the recipient end after the beep. Otherwise, it hangs up the call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).
Contact Lists: Choose the contact list(s) to add to the campaign. You can select multiple contact lists.
Send Speed: Determine the number of calls sent per hour.
Filters: Choose different settings for sending out the data.
Line Type: Choose the lines to which you want to send the calls. The options include Landline, Mobile, VoIP, and All.
Bypass DNC: Select to ignore the DNC lists internal to your system. Enabling it is not recommended. Also, you will still not be able to send calls to high-risk DNCs.
Block Specific States: Choose the states you do not want to include in the campaign.
Only Send To Unique Numbers: Select to ignore the repeated entries under the selected call lists.
Schedule Delivery: Choose when to start sending out the calls.
βΆ Send Now: Sends the campaign immediately after you click the Submit button. βΆ Send Later: Schedule a date to start a campaign later. βΆ Test Now: Allows you to send a test call to a chosen number to check the audio quality.
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