💥Campaigns
This page displays the campaign details and allows you to edit, delete, or create campaigns.
Campaign Send Rate: Total send rate of active campaigns.
Total Active Campaigns: Number of campaigns that are currently active.
Total Paused Campaigns: Number of campaigns that are currently paused.
Campaigns Table: The table displays the following campaign details:
Campaign Types: Specifies the type of a campaign.
Name: Defines the campaign name.
Start Date: The date the campaign was created.
Status: Shows the current state of a campaign. This could be:
Out of hours: Calls won't be sent due to the hour selection being invalid for the current time.
Preprocessing: Data is being processed for calls to be sent out.
Pending: No action is being performed on the campaign.
Send Rate Per Hour: The number of calls the system will send an hour.
Total Contacts: The contacts associated with the campaign.
Pending Contacts: Contacts waiting to be added to a campaign.
Progress: Visualizes the campaign progress with a progress bar.
Actions: Options to perform different actions on the campaigns. These options include:
Delete Campaign: Click the Trashcan icon to delete a campaign. You will see a confirmation popup on the screen.
Duplicate Icon: This icon helps you copy the settings of a campaign to a new campaign.
View Campaign Stats: On this page, you can view the statistics about your campaigns.
Update Campaign Hours: Let you change the campaign's active hours. To not send on a date, you can set it to 00:00 to 00:00. Please note that all times are in American CST.
Edit Campaigns: The Pencil icons help you change an existing campaign. When click, the following form is displayed:
Here you can edit:
▶ Name of the campaign
▶ Number to forward the return calls.
▶ Number to which the receiver will be routed after pressing the Opt In number.
▶ Audio to be played for the call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).
▶ Opt In number represents the number pressed if the user wants to opt in.
▶ Opt In Recording plays when the receiver presses the Opt In number.
▶ Opt Out Number is the number a user presses to opt out.
▶ Opt Out recording plays when a user decides to opt out.
▶ Drops Per Hour represent the number of calls to make per hour.
Filter Campaigns: Search campaign by name, status or creation date.
Campaign Stats: This page displays the demographic data for your campaigns.
Sent: Percentage of sent calls.
Pending: Percentage of pending calls.
DNC Calls: Calls made to DNC numbers.
Reset Count: The number of times the campaign has been reset.
Status: Shows if the campaign is currently playing or not.
Creation Date: Data on which the campaign was created.
Optout Count: Number of contacts who have opted out from receiving calls.
Optin Count: Number of contacts that have opted in to be transferred.
VM Count: Number of voicemails successfully left.
Contact Carrier Breakdown: Shows the percentage of calls and where they have landed, i.e., the end carrier through which they have been routed.
Contact Line Type Breakdown: Break down the different line types the calls have been sent to, i.e., landline, mobile number, and wireless.
Call Breakdown: Shows individual call details. Use filters to search the calls by disposition or date.
Export Call Breakdown: Download the call details in CSV format.
Destination Heatmap: Shows the percentage of where the sent calls have landed.
Opt In Heat Map: Shows the location from where people have opted in to receive calls.
Opt Out Heat Map: Locations from where people have opted out to receive calls.
Create Campaign: Create Campaign button displays the form to create a new campaign.
Select Campaign Type: Choose the type of the campaign from the list.
Campaign Name: Specify the campaign name.
Caller ID Forward: The number to which the callbacks will be forwarded.
Opt In Number: Number that a receiver will press to opt in.
Number To Transfer: The number to which the call will be transferred when a receiver opts in.
Opt Out Number: The number a receiver will press to opt out and be placed on the DNC list.
Survey Audio: Audio to be played when a recipient receives a call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).
Opt In Audio: Audio to be played when a receiver presses the opt in number. If you do not want to use audio, you can use silent 1-second audio such as "Please wait while your call is connected."
Opt Out Audio: This is the audio played when a recipient presses the opt out number, i.e., "You've been placed on our do not call list. Goodbye!"
Voicemail Enabled: If the voicemail is set to yes, the system will leave a message on the recipient end after the beep. Otherwise, it hangs up the call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).
Contact Lists: Choose the contact list(s) to add to the campaign. You can select multiple contact lists.
Send Speed: Determine the number of calls sent per hour.
Filters: Choose different settings for sending out the data.
Line Type: Choose the lines to which you want to send the calls. The options include Landline, Mobile, VoIP, and All.
Bypass DNC: Select to ignore the DNC lists internal to your system. Enabling it is not recommended. Also, you will still not be able to send calls to high-risk DNCs.
Block Specific States: Choose the states you do not want to include in the campaign.
Only Send To Unique Numbers: Select to ignore the repeated entries under the selected call lists.
Schedule Delivery: Choose when to start sending out the calls.
▶ Send Now: Sends the campaign immediately after you click the Submit button. ▶ Send Later: Schedule a date to start a campaign later. ▶ Test Now: Allows you to send a test call to a chosen number to check the audio quality.
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