💥Campaigns

This page displays the campaign details and allows you to edit, delete, or create campaigns.

• Campaign Send Rate: Total send rate of active campaigns.

• Total Active Campaigns: Number of campaigns that are currently active.

• Total Paused Campaigns: Number of campaigns that are currently paused.

• Campaigns Table: The table displays the following campaign details:

  • Campaign Types: Specifies the type of a campaign.

  • Name: Defines the campaign name.

  • Start Date: The date the campaign was created.

  • Status: Shows the current state of a campaign. This could be:

    • Out of hours: Calls won't be sent due to the hour selection being invalid for the current time.

    • Preprocessing: Data is being processed for calls to be sent out.

    • Pending: No action is being performed on the campaign.

  • Send Rate Per Hour: The number of calls the system will send an hour.

  • Total Contacts: The contacts associated with the campaign.

  • Pending Contacts: Contacts waiting to be added to a campaign.

  • Progress: Visualizes the campaign progress with a progress bar.

  • Actions: Options to perform different actions on the campaigns. These options include:

    • Delete Campaign: Click the Trashcan icon to delete a campaign. You will see a confirmation popup on the screen.

      
    • Duplicate Icon: This icon helps you copy the settings of a campaign to a new campaign.

    • View Campaign Stats: On this page, you can view the statistics about your campaigns.

    • Update Campaign Hours: Let you change the campaign's active hours. To not send on a date, you can set it to 00:00 to 00:00. Please note that all times are in American CST.

      
    • Edit Campaigns: The Pencil icons help you change an existing campaign. When click, the following form is displayed:

    

Here you can edit:

▶ Name of the campaign

▶ Number to forward the return calls.

▶ Number to which the receiver will be routed after pressing the Opt In number.

▶ Audio to be played for the call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).

▶ Opt In number represents the number pressed if the user wants to opt in.

▶ Opt In Recording plays when the receiver presses the Opt In number.

▶ Opt Out Number is the number a user presses to opt out.

▶ Opt Out recording plays when a user decides to opt out.

▶ Drops Per Hour represent the number of calls to make per hour.

• Filter Campaigns: Search campaign by name, status or creation date.
• Campaign Stats: This page displays the demographic data for your campaigns.

  

• Sent: Percentage of sent calls.

• Pending: Percentage of pending calls.

• DNC Calls: Calls made to DNC numbers.

• Reset Count: The number of times the campaign has been reset.

• Status: Shows if the campaign is currently playing or not.

• Creation Date: Data on which the campaign was created.

• Optout Count: Number of contacts who have opted out from receiving calls.

• Optin Count: Number of contacts that have opted in to be transferred.

• VM Count: Number of voicemails successfully left.

• Contact Carrier Breakdown: Shows the percentage of calls and where they have landed, i.e., the end carrier through which they have been routed.

• Contact Line Type Breakdown: Break down the different line types the calls have been sent to, i.e., landline, mobile number, and wireless.

• Call Breakdown: Shows individual call details. Use filters to search the calls by disposition or date.

• Export Call Breakdown: Download the call details in CSV format.

• Destination Heatmap: Shows the percentage of where the sent calls have landed.

• Opt In Heat Map: Shows the location from where people have opted in to receive calls.

• Opt Out Heat Map: Locations from where people have opted out to receive calls.

• Create Campaign: Create Campaign button displays the form to create a new campaign.

  
• Select Campaign Type: Choose the type of the campaign from the list.

• Campaign Name: Specify the campaign name.

• Caller ID Forward: The number to which the callbacks will be forwarded.

• Opt In Number: Number that a receiver will press to opt in.

• Number To Transfer: The number to which the call will be transferred when a receiver opts in.

• Opt Out Number: The number a receiver will press to opt out and be placed on the DNC list.

• Survey Audio: Audio to be played when a recipient receives a call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).

• Opt In Audio: Audio to be played when a receiver presses the opt in number. If you do not want to use audio, you can use silent 1-second audio such as "Please wait while your call is connected."

• Opt Out Audio: This is the audio played when a recipient presses the opt out number, i.e., "You've been placed on our do not call list. Goodbye!"

• Voicemail Enabled: If the voicemail is set to yes, the system will leave a message on the recipient end after the beep. Otherwise, it hangs up the call. Multiple Audios can be selected, and will be rotated through automatically at the set percentages. (Note:Percentages must add up to 100%).

• Contact Lists: Choose the contact list(s) to add to the campaign. You can select multiple contact lists.

• Send Speed: Determine the number of calls sent per hour.

• Filters: Choose different settings for sending out the data.

• Line Type: Choose the lines to which you want to send the calls. The options include Landline, Mobile, VoIP, and All.

• Bypass DNC: Select to ignore the DNC lists internal to your system. Enabling it is not recommended. Also, you will still not be able to send calls to high-risk DNCs.

• Block Specific States: Choose the states you do not want to include in the campaign.

• Only Send To Unique Numbers: Select to ignore the repeated entries under the selected call lists.

• Schedule Delivery: Choose when to start sending out the calls.

▶ Send Now: Sends the campaign immediately after you click the Submit button. ▶ Send Later: Schedule a date to start a campaign later. ▶ Test Now: Allows you to send a test call to a chosen number to check the audio quality.