☎️All Calls
This option shows all the failed, passed, and pending call records.
Filters: You can search for specific call records based on date, agent, department, number, and duration.
Creation Date: The date and time when the call was placed.
Agent: The agent assigned to the call.
Department: The department to which the agent belongs.
From Number: The number from which the call was received.
Duration: Determines how long the call lasted.
Creation Type: Specifies whether the call was uploaded manually or created automatically.
Status: Identifies whether the call passed QA or not.
Total Words: The number of words exchanged during the call.
Flagged Words: Flagged words detected by the system during the call.
Actions: More options to manage calls.
Call Details: Shows call transcription, AI chatting, about, and notes in a popup window. It also allows you to listen to the call recording.
Call Transcitption: Textual form of conversation done during the call.
Chat With AI: Allows you to ask questions about the call, client, or agent's behavior from an AI Bot.
About Section: Provides additional information about the call transcript. You can also change the call status or download call details in PDF format.
Add Notes: Allows you to add and edit notes about the call.
Play Recording: Plays the call recording.
Download: Downloads the recording.
Edit Call Status: The Pencil icon lets you change the call status.
View Call Logs: Shows more call details.
Delete: Removes the record from the table.
Export Calls: This button downloads the call details in CSV format.
Create Call: To manually create a new call, click the Create Call button.
Select Agent: Choose an agent you created earlier.
Select Department: Choose a department from the departments list.
From Number: Add the number from which the call was made.
Select Recording Files: Upload the call recording by browsing your system.
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