# All Calls

This option shows all the failed, passed, and pending call records.

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* **Filters**: You can search for specific call records based on date, agent, department, number, and duration.
* **Creation Date**: The date and time when the call was placed.
* **Agent**: The agent assigned to the call.
* **Department**: The department to which the agent belongs.
* **From Number**: The number from which the call was received.
* **Duration**: Determines how long the call lasted.
* **Creation Type:** Specifies whether the call was uploaded manually or created automatically.
* **Status:** Identifies whether the call passed QA or not.
* **Total Words**: The number of words exchanged during the call.
* **Flagged Words:** Flagged words detected by the system during the call.
* **Actions**: More options to manage calls.

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* **Call Details:** Shows call transcription, AI chatting, about, and notes in a popup window. It also allows you to listen to the call recording.
  * **Call Transcitption:** Textual form of conversation done during the call.<br>

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* **Chat With AI:** Allows you to ask questions about the call, client, or agent's behavior from an AI Bot.

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* **About Section:** Provides additional information about the call transcript. You can also change the call status or download call details in PDF format.

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* **Add Notes:** Allows you to add and edit notes about the call.

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* Play Recording: Plays the call recording.
* Download: Downloads the recording.
* Edit Call Status: The Pencil icon lets you change the call status.

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* View Call Logs: Shows more call details.

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* **Delete:** Removes the record from the table.
* **Export Calls:** This button downloads the call details in CSV format.
* **Create Call:** To manually create a new call, click the Create Call button.

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* **Select Agent:** Choose an agent you created earlier.
* **Select Department**: Choose a department from the departments list.
* **From Number:** Add the number from which the call was made.
* **Select Recording Files:** Upload the call recording by browsing your system.