# All Calls

This option shows all the failed, passed, and pending call records.

<figure><img src="/files/1AUtohdkHfN7rgK7vSx3" alt=""><figcaption></figcaption></figure>

* **Filters**: You can search for specific call records based on date, agent, department, number, and duration.
* **Creation Date**: The date and time when the call was placed.
* **Agent**: The agent assigned to the call.
* **Department**: The department to which the agent belongs.
* **From Number**: The number from which the call was received.
* **Duration**: Determines how long the call lasted.
* **Creation Type:** Specifies whether the call was uploaded manually or created automatically.
* **Status:** Identifies whether the call passed QA or not.
* **Total Words**: The number of words exchanged during the call.
* **Flagged Words:** Flagged words detected by the system during the call.
* **Actions**: More options to manage calls.

<figure><img src="/files/FeTRBDX2O1UH9AUxwm4B" alt=""><figcaption></figcaption></figure>

* **Call Details:** Shows call transcription, AI chatting, about, and notes in a popup window. It also allows you to listen to the call recording.
  * **Call Transcitption:** Textual form of conversation done during the call.<br>

    <figure><img src="/files/HYGlA9ORQSOu20Fq2ZKh" alt=""><figcaption></figcaption></figure>
* **Chat With AI:** Allows you to ask questions about the call, client, or agent's behavior from an AI Bot.

<figure><img src="/files/PLmtmAmf8GIN80qKkJnf" alt=""><figcaption></figcaption></figure>

* **About Section:** Provides additional information about the call transcript. You can also change the call status or download call details in PDF format.

<figure><img src="/files/o8Tq04oED3cLAxuex3La" alt=""><figcaption></figcaption></figure>

* **Add Notes:** Allows you to add and edit notes about the call.

<figure><img src="/files/ApmTTgBLft8fhYoEavGq" alt=""><figcaption></figcaption></figure>

* Play Recording: Plays the call recording.
* Download: Downloads the recording.
* Edit Call Status: The Pencil icon lets you change the call status.

<figure><img src="/files/6hYmkHrbyER5jnNEPwHL" alt=""><figcaption></figcaption></figure>

* View Call Logs: Shows more call details.

<figure><img src="/files/9xRHTnyodyhm502lIVSs" alt=""><figcaption></figcaption></figure>

* **Delete:** Removes the record from the table.
* **Export Calls:** This button downloads the call details in CSV format.
* **Create Call:** To manually create a new call, click the Create Call button.

<figure><img src="/files/Ep5IGMZxNIgxrj2To1cv" alt=""><figcaption></figcaption></figure>

* **Select Agent:** Choose an agent you created earlier.
* **Select Department**: Choose a department from the departments list.
* **From Number:** Add the number from which the call was made.
* **Select Recording Files:** Upload the call recording by browsing your system.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.dialytica.com/dialytica-call-qa/all-calls.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.