⏳In Progress

This page only displays the calls being processed.

• Creation Date: Mentions the date and time when the record was created.

• Agent: The agent who processed the call.

• Department: The department name to which the agent belongs.

• From Number: The number that was used to make the call.

• Duration: The time period for which the call lasted.

• Status: It is always Passed on this page.

• Total Words: The number of words spoken during the call.

• Actions: The Actions column includes Play Recording, Download Recording, Call Log, and Delete icons.