# In Progress

This page only displays the calls being processed.

<figure><img src="https://3203659307-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBRPASvFM2jAkPF8mQuS7%2Fuploads%2Fx418TDxAASSRswPcePRj%2Fimage.png?alt=media&#x26;token=d6e7bd1b-e72f-4fa5-a39f-91902311652b" alt=""><figcaption></figcaption></figure>

* **Creation Date:** Mentions the date and time when the record was created.
* **Agent**: The agent who processed the call.
* **Department**: The department name to which the agent belongs.
* **From Number:** The number that was used to make the call.
* **Duration**: The time period for which the call lasted.
* &#x20;**Status**: It is always Passed on this page.
* **Total Words:** The number of words spoken during the call.
* &#x20;**Actions**: The Actions column includes Play Recording, Download Recording, Call Log, and Delete icons.