🎩Understanding the Interface

Before diving deep into the details of how Call QA works, let's understand its main interface:

1. Navigation: This section helps you navigate between different pages.

   • Dashboard: Summarize the activities in your account.

   • Departments: Displays department information and helps you manage and create departments.

   • Agents: Helps you create, control, and manage agents.

   • Review: Displays the call lists categorized by their status, i.e., All Calls, Passed, Failed, In Progress.

2. View Mode and Notification: The Moon icon lets you switch the interface from dark to light mode and vice versa.

The Bell icon displays the notifications about your campaigns and account.

1. Profile Picture: Displays more profile settings and logout option.

1. Selected Page: This area displays the page-specific elements.