📄Dashboard

After logging in, the first screen that appears is the Dashboard, which summarizes your call QA activities and other information.

• ·Departments: Shows the number of departments that you have created.

• Agents: Shows the number total number of QA agents.

• Recordings Processed: Denotes the number of recordings that have been processed.

• Recordings Passed: Mentions the number of recordings that have passed call QA.

• Recordings Failed: Shows the number of recordings that have failed QA.

• Ratios: Depicts the processing, passed, and failed recordings graphically.

• Agent Failure Ratio: Depicts the ratio of agent failures in a pie chart.

• Department Fail Ratio: Shows the department failure ratio graphically.

• Line Chart: Represents the recordings data graphically.